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Policies & Frequently Asked Questions about Our Livermore Spa

What are your spa hours?

Do you accept Spa Finders or Spa Week?

How do I schedule my spa treatment?

How far in advance should I book my spa treatment?

Spa Groups

When should I arrive for my appointment?

What Spa amenities are included?

Do you have food and beverages available for sale?

Are there any age restrictions?

Should I leave a gratuity?

Is smoking or vaping allowed?

What about cell phones or other electronic devices?

What is your cancellation policy?

Do you offer refunds on your spa products?

Series Questions

Who can use a series?

Is there an expiration date for the series?

What are the benefits of massage therapy?

What are the benefits of a facial?

What makes Eminence different?

Our Spa Group Policies

Arrival Time

Final Payment

Cancellation

A $50 deposit is REQUIRED to start the booking process for your group spa package.